Where is my order? Asked forty times a day.
Someone checks the courier site order by order, copies tracking numbers into a sheet, and answers the same email again and again.
Support inbox 27 unread
Hi, it's been a week and I still have no tracking number...
Can someone please tell me when this is coming? It was a gift.
The link in your email says "no information found".
Just checking, I ordered on Monday.
| A | B | C | D | |
|---|---|---|---|---|
| 1 | Order | Tracking # | Status | Emailed? |
| 2 | 4788 | AU55 2201 9... | shipped?? | Y |
| 3 | 4790 | packed? | ask warehouse | |
| 4 | 4791 | AU55 2207 1... | delivered | |
| 5 | 4794 | #N/A | customer angry |
Order follow-ups, by hand
- Check which orders shipped20m
- Look up every tracking number25m
- Email customers one by one40m
- Answer "where is my order?"45m
- Update the order sheet15m
About 53 hours a month, and late orders are still found by the customer first.
Orders that update themselves, and nag you only when needed.
Every order moves on its own as the courier scans it. Customers get updates automatically. You see one short list of what needs a person.
Needs attention today
All orders Click an order to see its timeline
| Order | Customer | Progress | Courier | Status |
|---|
Want this for your team?
I connect your store, courier and inbox so orders update themselves and customers hear from you before they ask. Your team only touches the orders that need a person.
This is a sample I built to show the idea, not a client project. The business and data are made up. Nothing you click is saved or sent anywhere, and it resets when you reload.