Every morning, someone builds this by hand.
Export from the helpdesk, paste into a spreadsheet, hunt for late tickets, then write it all up for the manager.
agent_numbers_FINAL_v3 (1).xlsxLast edited 7:58 AM
| A | B | C | D | E | |
|---|---|---|---|---|---|
| 1 | Agent | Open | Solved yday | Overdue? | Notes |
| 2 | Maya | 7 | 14 | 3?? | check w/ Josh |
| 3 | Josh | 4 | #REF! | 1 | |
| 4 | Priya | 9 | 11 | 2 | copied from Tue tab |
| 5 | Leo | 3 | 9 | on leave pm? | |
| 6 | Ana | 6 | 12 | 4 | |
| 7 | TOTAL | #VALUE! | 46 | 10? | fix formula!! |
| 8 |
Tickets exportAgentsCopy of AgentsEscalations OLDSheet7
The daily report, by hand
- Export tickets from the helpdesk15m
- Copy every agent's numbers into a sheet30m
- Scroll for overdue tickets35m
- Write up today's complaints20m
- Format it, email the manager20m
Every day120 min
About 44 hours a month, and the numbers are already old by lunch.
Your whole support desk, live, on one screen.
Tickets, late ones, escalations and each agent's workload update on their own. The daily report writes itself.
Open tickets0across 5 agents
Past target0need a reply now
Escalated0with the team lead
Solved today0since 9:00 AM
Ticket queue Click a ticket to open it
| Ticket | Subject | Priority | Agent | Waiting | Status |
|---|
No tickets match this filter.
Workload New tickets go to the lightest load
Daily report
Press the button and the report for your manager is written from the live numbers.
Written in 2 seconds. By hand this took about 2 hours.
Want this for your team?
I map how your support team works today, then build a dashboard like this around your real helpdesk, sheets and people. Most teams get their mornings back in the first month.
This is a sample I built to show the idea, not a client project. The business and data are made up. Nothing you click is saved or sent anywhere, and it resets when you reload.